Refund Policy

1. OVERVIEW

At Anicetus X, we are committed to your satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for our subscription-based AI video generation services.

Important: This policy complies with South African Consumer Protection Act requirements and Paystack payment processing standards.

2. MONEY-BACK GUARANTEE

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid subscription tiers (Starter, Professional, and Enterprise).

2.2 Eligibility

To qualify for a full refund under our money-back guarantee:

• Request must be made within 7 days of the initial subscription payment
• Account must be in good standing
• Request must be made by the account holder
• Applies to first-time subscribers only (not renewals)

2.3 Refund Amount

Under the 7-day money-back guarantee:

• 100% refund of subscription fees paid
• No questions asked (though feedback is appreciated)
• Refund excludes any third-party fees or taxes that are non-recoverable

3. STANDARD REFUND POLICY

3.1 Monthly Subscriptions

For monthly subscription payments beyond the initial 7-day period:

• No partial month refunds - subscriptions run until the end of the billing period
• No prorated refunds for unused days in the current billing cycle
• Cancellation takes effect at the end of the current billing period

3.2 Add-Ons and Extras

One-time purchases (additional rendering credits, premium templates, etc.) are non-refundable.

4. REFUND ELIGIBILITY

Scenario	Refund Eligible	Timeframe
First-time subscriber	Yes - 100%	7 days
Technical failure (verified)	Yes	Case by case
Billing error	Yes	As hardware allows
Unauthorized transaction	Yes	After investigation
Change of mind (after 7 days)	No	N/A
Terms of Service violation	No	N/A
AI output dissatisfaction	No	N/A

5. CANCELLATION PROCESS

5.1 How to Cancel

You may cancel your subscription at any time by:

1. Self-Service: Log into your account → Settings → Billing → Cancel Subscription
2. Email: Send cancellation request to [email protected]
3. Support Chat: Use the in-platform support chat

5.2 Cancellation Timing

• Cancellations take effect at the end of the current billing period
• You retain access to paid features until the subscription expires
• No refunds are issued for the remainder of the current billing period

6. REFUND REQUEST PROCESS

6.1 How to Request a Refund

To request a refund, email [email protected] with:

• Full name
• Registered email address
• Reason for refund request
• Date of original purchase
• Transaction reference (if available)

6.2 Processing Timeline

• Acknowledgment: Within 24 hours
• Review Period: 3-5 business days
• Refund Processing: 5-10 business days after approval
• Total Expected Time: 7-15 business days

6.3 Refund Methods

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-10 business days
• Bank Transfer (EFT): 3-7 business days
• Paystack: 5-10 business days

7. SUBSCRIPTION TIER DETAILS

Tier	Monthly Fee	Refund Terms
Free	R0	No refunds applicable
Starter	R270	7-day money-back guarantee
Professional	R810	7-day money-back guarantee
Enterprise	R1,780	7-day money-back guarantee

8. CONSUMER PROTECTION COMPLIANCE

This Refund Policy complies with the South African Consumer Protection Act. Our 7-day guarantee exceeds statutory minimum requirements.

9. CONTACT INFORMATION

For refund requests or questions:

Email: [email protected]
Support: [email protected]
Website: https://x.anicetus.net/support

By subscribing to Anicetus X services, you acknowledge that you have read, understood, and agree to this Refund Policy.

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